11/27/2021

Adobe Acrobat 8 Activation Internet Connection Not Detected

Find simple solutions to common activation and deactivation problems.

DIAL IT YOURSELF and go through EVERY SINGLE tree option. Next, go through the option to get Adobe ID support and try to tell them that you can not get your Adobe Acrobat DC OEM to activate. They will not have ANY CLUE how to help you and instead will send you to chat, who in turn will send you back to support.

  • Click Generate a Response Code. On the Offline Activation screen, sign in using your Adobe ID and password. If you don't have an Adobe ID, then create one. Enter the request code (which you generated in step 5) and the product serial number. Click Generate Response Code. Enter the response code in the Acrobat activation screen and click Activate.
  • The activation servers for photoshop cs/cs2/cs3 have been shut down, so if activation is what your having problems with, then you won't be able to activate cs. Adobe has non activation cs2 available to replace cs/cs2.

Activation connects an app or service to a valid user license.

For most apps, the process is straightforward and happens automatically when you sign in. However, errors can sometimes occur—for example, if you’re unable to connect to the activation server, your license isn’t active, or you’re trying to install an app on more than two computers.

Here are solutions to some common activation problems for non–Creative Cloud products.

Note:

Having activation issues with a Creative Cloud app or service? See Troubleshoot Creative Cloud activation errors.

An inaccurate computer system clock can cause activation problems. Did you reset your computer’s date and time recently? Check that your computer's system clock is set to the correct date and time.

Activation

Make sure that you are connected to the Internet before you try to activate. If you are connected and you still get connectivity errors, try the solutions in Resolve connection errors. Or, contact us for help. Have your serial number or Adobe ID ready.

If you purchased a single license for Adobe software, you can install the app on two computers. However, you can use it on only one computer at any given time. To install the app on a third computer, you must deactivate the app on one of the first two computers.

Ensure that you are connected to the Internet, launch the app you want to deactivate, and
choose Help > Deactivate. For detailed instructions, see Activate and deactivate Adobe products.

Activate Adobe Acrobat 8 Standard

If you want to run an app on multiple computers simultaneously, purchase another license from the Adobe store.

If you cannot access the previous computer on which you installed the app—whether it was stolen, was lost, crashed, or locked—you need to contact us by chat or phone. To ensure a quick resolution, be sure to have any purchase-related information ready.

Creative Cloud, Acrobat DC, and subscription memberships require online activation. See Sign in to activate your Adobe apps.

For CS6, CS5.5, and CS5 products, if the computer on which your software is installed cannot connect to the Internet or to Adobe’s activation servers, you can activate your software offline. For instructions, see Offline Activation.

Here are some common activation error codes and their solutions.

Error codeError messageSolution

“Activation limit reached for [product]. This serial number has already been activated on 2 computers.”

-or-

“Maximum activations exceeded.”

See “Activation limit reached” or “Sign-in failed” error.
'Activation - No Connection'See Activation or connection error CS3, Acrobat 8.
“Activation was unsuccessful because the activation server is unavailable at this time.”See Error: “Activation Server Unavailable” CS2, Acrobat 7, Adobe Audition 3.
159:41

'Internet Connection Not Detected'
-or-
“We are unable to activate [product name]. Product activation is required to use this product...”

-or-

“Either your computer is offline or the clock on your computer is set incorrectly, causing a connection error. An Internet connection is required. Please connect to the Internet or adjust your clock and try again.”

-or-

“Please connect to the Internet and retry.”

For Acrobat 8 and Acrobat 3D Version 8, see Activation or connection error CS3, Acrobat 8.
For other products, see Resolve connection errors.
“Unable to activate Macromedia products.”See Error: Unable to activate Macromedia products.
E_ADEPT_REQUEST_EXPIREDYou’re trying to activate Adobe Digital Editions 1.x or read EPUBs. See Resolve the E_ADEPT_REQUEST_EXPIRED error in Digital Editions.
E_AUTH_NOT_READYYou’re trying to start Adobe Digital Editions 2.0. See Activation errors in Adobe Digital Editions.
24:24Activation server unavailable. Activation was unsuccessful.You’re trying to activate a CS2 application, Acrobat 7, or Adobe Audition 3. See Error: 'Activation server unavailable' CS2, Acrobat 7, Audition 3.
93:-1Activation deniedContact us. Have your serial number or Adobe ID ready.
93:-3Serial number has been revoked.Contact us. Have your serial number or Adobe ID ready.
93:-4Invalid activation numberContact us. Have your serial number or Adobe ID ready.
93:-5The product does not support the activation server.Contact us. Have your serial number or Adobe ID ready.
93:-8Invalid serial number.Contact us. Have your serial number or Adobe ID ready.

93:-9

93:-10

An internal server component is unavailable. Try activating after 24 hours.Contact us. Have your serial number or Adobe ID ready.
93:-13Activation denied.Contact us. Have your serial number or Adobe ID ready.
93:12Activation unsuccessful.You’re attempting to activate Creative Suite 2 Standard or Premium, or Creative Suite Production 1 over the Internet. Manual activation also fails. See 'Activation server unavailable' CS2, Acrobat 7, Audition 3.
101:12037ERROR_INTERNET_SEC_CERT_DATE_INVALIDYour computer clock time is incorrect. Set your computer clock to the correct date and time.

12001

12002

12004

12005

ERROR_INTERNET_<...>An Internet connection is not detected. Causes include connection timeouts due to firewall settings and failure to resolve a host name due to proxy settings. See Resolve connection errors to check your firewall or proxy settings and try again.
129:17You’re starting CS5.5 on macOS in New Zealand. See Error #129:17 Launch Creative Suite 5.5 product in New Zealand.
194:01Attempting to deactivate an unactivated machineYou’re trying to deactivate the application, but have not yet activated it. See Activate and deactivate Adobe products.
194:6Activation failedSee, Activation Failed Error 194:6.
194:110Activation failedYou have already initiated the “Deactivate All” process within the last 72 hours. You can attempt the process again at the end of the 72-hour period. Alternatively, you can contact us. Have your serial number or Adobe ID ready.
194:112Client clock out of syncYour computer clock time is incorrect. Set your computer clock to the correct date and time.

208:1

208:2

208:3

Error_NetworkFailureAn Internet connection is not detected. Causes include connection timeouts due to firewall settings and failure to resolve a host name due to proxy settings. See Resolve connection errors to check your firewall or proxy settings and try again.

213:5

213:10

These errors are due to a read-only SLStore folder. See Configuration error Creative Cloud.

Deactivation is disconnecting an app or service from a valid user license. You can deactivate an app without uninstalling it from your computer, and you can reactivate it later.

Deactivation issues can sometimes occur—for example, if you can’t access the computer on which you want to deactivate an installed app.

Here are solutions to some common deactivation problems.

Note:

Having deactivation issues with a Creative Cloud app or service? See Troubleshoot Creative Cloud activation errors.

Did you uninstall your apps without deactivating them?

Uninstalling an app from a computer does not deactivate its license. To deactivate an app, follow the steps below for your product. If you uninstalled your app from a computer you can’t access, see Have you lost access to your previous computer?

Make sure you’re connected to the Internet. Reinstall Acrobat Pro DC or Acrobat Standard DC on the same computer on which it was originally installed.

Acrobat DC subscription (purchased via Creative Cloud or Document Cloud)

Do any one of the following:

  • Launch the app and sign in when prompted. Then choose Help > Sign Out [Your Adobe ID].
  • Sign out from the account page. For more information see, Sign out from account page.

Acrobat DC (perpetual license)

Launch the app and sign in when prompted. Then choose Help > Sign Out [Your Adobe ID].

CS6, CS5.5, CS5, CS4, Acrobat XI, Acrobat X, or Acrobat 9

Make sure you’re connected to the Internet. Reinstall your app on the same computer on which it was originally installed. In the app, choose Help > Deactivate.

Our aging activation servers for earlier versions of Acrobat and Creative Suite (CS) applications had to be retired. Without the activation servers, these applications display an activation or connection error when trying to verify a license. To install a version that doesn't require activation, see either Error: 'Activation Server Unavailable' CS2, Acrobat 7, Audition 3 or Activation or connection error CS3, Acrobat 8.

Affected applications include: Creative Suite 2 and 3 applications, Acrobat 7 and 8 (Standard and Professional), and Acrobat 3D Version 8.

For more details, see Activate and deactivate products.

If you cannot access the previous computer on which you installed the app—whether it was stolen, was lost, crashed, or locked—you need to contact Adobe to deactivate the app.

If you upgraded your computer’s hardware, replaced a hard drive, upgraded your operating system, or reformatted your computer before deactivating your software, you may have disrupted the activation connection.

Contact us. Have your serial number or Adobe ID ready.

If the software you’re trying to deactivate is part of a suite, deactivate another app in the suite. Launch any app in the suite, and then choose Help > Deactivate.

If your company purchased the product under a volume licensing agreement, the deactivate option isn’t available. Contact your volume licensing administrator for help.

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Note:

This document explains the problem and solutions for latest versions of Acrobat. If you have Acrobat XI or earlier, see Adobe PDF creation cannot continue because Acrobat is not activated Older versions of Acrobat.

When you try to create a PDF using Adobe PDF Printer or the Convert to Adobe PDF (PDFMaker function) feature from various applications, you see the following error:

To fix this problem, try the following solutions in the order they appear below.

Solution 1: End the acrotray.exe process using the Task Manager

  1. Press Ctrl+Alt+Delete on your keyboard, and then click Task Manager.

  2. On the Processes tab, click the AcroTray.exe process to highlight it.

  3. Click End Task. You may see a warning message, click Yes to confirm.

Solution 2: Confirm that the PDF creation is working fine from within Acrobat

  1. Sign in with an account that has a valid subscription, if prompted.

  2. After the selected file is converted to PDF, end the AcroTray.exe process using the Task Manager. To do so, follow the steps suggested in Solution 1 above.

Solution 3: Temporarily disable programs that perform virus scans, and repair Acrobat

Programs that scan virus can conflict with the activation process of Acrobat. Before you activate Acrobat, temporarily disable such programs:

  • Virus protection software (for example, McAfee, Norton Anti-Virus)
  • Firewall software (for example, ZoneAlarm, Norton Internet Security Suite)
  • Software that stores deleted files or remove temporary files from the system (for example, Norton SystemWorks)

For instructions on how to disable or enable a program, see its documentation. To disable firewall software, contact your system administrator.

Note:

Disabling the software firewall can leave your computer vulnerable. Disabling the software does not ensure that all functions of the software are disabled.

Activate Adobe Acrobat 8.1

Once the software is disabled, repair Acrobat as follows:

Adobe Acrobat 8 Activation Internet Connection Not Detected Blocked

  1. Open the Control Panel:

    1. Open the Run command dialog by pressing the Windows key and the R key.
    2. In the dialog, type Control Panel and click OK.
  2. In the Control Panel, double-click Add or Remove a Program or click Programs and Features.

  3. From the list of installed programs, select the current version of Acrobat and click Change.

  4. Follow the onscreen instructions to repair Acrobat.